Business people exercise their leadership in the community service area()the commercial world.A. as well asB. butC. so
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听力原文：M: Do you provide investment service?W: Yes. We are a commercial bank. We help customers with the purchase and sales of securities.Q: What does the man want to do?(13)A．He will provide investment service.B．He will help the customers.C．He will join the commercial bank.D．He will purchase or sell securities.
Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being____1____Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.Top notch service will create______2___and a returning customer, which is what we all must strive for.Excellent customer service is____3____to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a ____4___. Greet them in a friendly manner, whether that be via telephone, email or in person.Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ____5____; it's a requirement for businesses to survive.A. vitalB. optionalC. priorityD. offeredE. loyalty
You are making ship-to-shore telephone calls on VHF. You should use the ______.A.VHF-FM serviceB.coastal harbor serviceC.high seas serviceD.emergency broadcast service
Operator: ______, May I help you?Bill: I'd like to set up a telephone service, please.A、SpeakingB、HeyC、I'm John SmithD、Pacific Bell
New service from the telephone company is delivered over fiber, but the technician does not have a fiber module for the router. Which of the following would remedy this issue?()A. OTDRB. Media converterC. CSU/DSUD. Fiber repeater
【A popular service that has attercted the interest of companies and has home users alike is the sending of voice signals over an IP-based network, such as the Internet. The practice of making telephone calls over the internet has had a number of different names, including packet voice, voice over packet, voice over the internet, internet telephone, and Voice over Ip（Voip）. But it appears the industry has settled on the term”Voice ove IP” in reference to the internet protocol, which controls the transfer of data over the internet. There are currently three ways to deliver VoIp to users, the first technique is found at the corporate level. Many companies are offering VoIP systerms that operate over a local area network. These systems involve a fair amount of equipment, such as VoIP servers, special IP-enabled telephones, and routers that can direct telephone calls. Today a large portion of corporate sites have converted their older internal telephone systems to VoIP systems that opreate over a LAN, thus converging two systems into one. A second common solution is the one often encountered at home. Using existing telephones, a special converter is added between the telephone and a high speed internet（DSL or cable modem）connection. The converter digitizes the voice signal and creates a stream of packets that are then sent over an ip connection.The third technique involves smart cell phones. Never cell technologies are all packet-based, thus requiring a telephone call to be converted to digital packets and sending those packets over IP networks.】From the paragraph above，a popular service that has attracetd the interest of companies and home users,is termed as （） . The data transfer over the Internet is controlled by the （） . At corporate level, many companies have replaced their older internal telephone systerms with （） that oprerate over a local area network.A、voice over the internet B、voice over packet C、Voice over IP D、internet telephony A、packet B、internet protocol C、industry D、VoIp servers A、VoIP systems B、IP-enablde telephones C、VoIP servers D、routers
