A technician has resolved a paper jam. After the jam is cleared, the display continues to indicate that the printer is jammed. Which of the following should be performed NEXT?（）A、Power cycle the printerB、Print a test pageC、Remove all the paper trays and r

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A technician has resolved a paper jam. After the jam is cleared, the display continues to indicate that the printer is jammed. Which of the following should be performed NEXT?（）

A、Power cycle the printer
B、Print a test page
C、Remove all the paper trays and restart the printer
D、Remove and replace the roller

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第1题

A user is unable to print to the network printer. A print job appears in their print queue and cannotbe deleted. The user has the correct permissions to modify and delete print jobs. All other users are able to print to the network printer. Which of the following procedures should the technician try FIRST?（）A. Cycle the power on the network printer.B. Verify the network cable is connected to the printer.C. Reinstall the printer driver.D. Restart the print spooler service.

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第2题

Which of the following should the technician do FIRST when removing a paper jam?()A. Open all the doors in the printer.B. Clear the print queue.C. Turn the printer off.D. Take the printer offline.

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第3题

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第4题

A technician receives a printer that is printing ink smudges on random sheets of paper. Which of the following should the technician try FIRST？（）A、Replace the printer.B、Replace print head assembly.C、Clean the print head.D、Use a different brand of paper.

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第5题

A technician receives a new printer for repair and the work order states that when powered on the printer makes a loud noise and will not print. Which of the following actions should the technician take？（）A、Install new drivers on the computer.B、Install a new ink cartridge.C、Install a print head on the printer.D、Remove the packing tape from the print head.

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第6题

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第7题

A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?（）A、“The process of removal is extremely complex and only certain individuals would understand”.B、“There was a moisture build up in the paper tray that apparently caused the paper jam”.C、“Condensation within the lower tray assembly hindered the functionality of the rollers which caused improper transfer”.D、“The paper jam was caused because irresponsible users spilled liquid in the bottom tray”.

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A technician has resolved a paper jam. After the jam is cleared, the display continues to indicate that the printer is jammed. Which of the following should be performed NEXT?（）A、Power cycle the printerB、Print a test pageC、Remove all the paper trays and r

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